The Privacy Policy explains how Noxino collects, uses, stores and shares personal information when you visit the site, create an account, use its services or contact support. Noxino is operated by May Sun Services S.A., while Noxino acts as the controller of player data.
Who Is Responsible for Your Data
Noxino acts as the data controller, meaning it determines why and how your personal information is processed. A data privacy manager oversees questions relating to the Privacy Policy.
The current policy does not publish a separate registered address or dedicated customer-facing privacy email. Privacy enquiries can therefore be directed to Noxino support.
Data Collected at Registration and During Play
Personal information is collected when you create an account, communicate with support and use Noxino services. Data can also be obtained through cookies, automated technologies, public sources and selected third-party providers.
Registration Data
Account registration and verification can involve identity, contact, financial and photographic data. This may include your full name, date of birth, home or billing address, email address, telephone number, bank or payment-card information and identification documents.
This information is used to create and manage your account, communicate with you and meet verification requirements.
Account Activity Data
Noxino also processes information generated when you use your account. This can include deposit and withdrawal records, services or casino games used, login data, IP address, location, browser and operating-system details, device information and usage patterns.
Profile information, preferences, feedback and marketing choices may also form part of your account data.
How Your Data Is Used
Personal information is processed for several purposes and under different lawful bases.
Contractual processing is used when information is required to create and manage your account or provide services. Legitimate interests support activities such as improving services, understanding player behaviour and marketing relevant products. Legal obligations apply to areas including KYC, anti-money laundering, fraud prevention and regulatory reporting.
Marketing preferences can be changed through the available account settings or by contacting support. Opting out of marketing does not prevent processing that is required for account, transactional or legal purposes.
Third Parties Who Receive Your Data
Personal information may be shared where necessary with:
- payment service providers
- identity verification and fraud prevention providers
- casino software and service providers
- IT and system administration companies
- professional advisers such as lawyers, auditors, bankers and insurers
- regulators, tax authorities and government agencies
- other companies within the group acting as controllers or processors
Service providers are required to protect personal information, process it only for specified purposes and follow Noxino’s instructions. They are not permitted to use player data for their own unrelated purposes.
How Long Your Data Is Kept
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, regulatory, tax, accounting or reporting requirements.
Some information may be kept for longer where there is an unresolved complaint or a reasonable prospect of legal proceedings.
You may request deletion of personal data, but erasure is not absolute. Information may need to be retained where legal or regulatory obligations require it.
Your Data Rights and How to Use Them
Depending on applicable data protection law, you may have the right to:
- access the personal information held about you
- correct incomplete or inaccurate information
- request erasure where there is no lawful reason for continued processing
- object to processing in certain circumstances
- restrict how particular data is processed
- request eligible data in a structured, machine-readable format
Marketing communications can also be stopped by contacting Noxino or changing your marketing settings.
To exercise a privacy right, contact support. You may be asked to provide information confirming your identity before the request is processed.
Legitimate requests are normally answered within one month. Complex requests or multiple requests may take longer, in which case you will be informed of the delay.
Data Transfers Outside Your Country
Noxino uses external service providers for areas such as payments, verification, IT systems and casino software. This means personal information may be processed by organisations involved in providing these services.
The current Privacy Policy does not publish a specific list of countries to which player information may be transferred or define a separate international-transfer mechanism. It does require third-party providers to protect personal data and process it in accordance with applicable law and Noxino’s instructions.
How We Protect Your Data
Noxino uses security measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration and disclosure.
Access is restricted to employees, agents, contractors and third parties with a legitimate business need. Those parties are subject to confidentiality requirements and may process information only under authorised instructions.
Procedures are also in place for suspected personal-data breaches, including notification to affected players and regulators where legally required.
Updates to This Policy
The Privacy Policy is kept under regular review. Players are responsible for keeping their account information accurate and informing Noxino when their personal details change.
The current policy does not specify a single notification method that must be used for every future update, so players should refer to the latest published version when checking how their data is handled.
Privacy Contact
For questions about your personal information or to exercise a data protection right, contact [email protected].
You also have the right to raise a complaint with the relevant data protection or privacy regulator. Noxino asks that you contact the support team first so there is an opportunity to address your concern before you approach the regulator.